Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage the emotions of one's self, and of others.  Our EQ, or Emotional Quotient, is how Emotional Intelligence is measured. 
Emotions have the potential to get in the way of our most important business and personal relationships. According to John Kotter of Harvard Business School:

“ Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything else - it is not a question of strategy that gets us into trouble; it is a question of emotions.”

People who are Emotionally Intelligent and use EI in the workplace are more likely to…
• Be more productive and more successful.
• Feel less stressed.
• Have better relations with their customers,
• co-workers, boss and so on.
• Have less time off work through sickness.
• Feel more satisfied with their job.
• Deal more effectively with problems,
• difficult people and tough conversations.
• Be more assertive in their behavior.
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Applications of EI…
• Managing Stress
• Effective Communication
• Leadership
• Selling
• Customer Care
• Relationship Management
• Assertiveness